Our returns policy
We want every carton you open to be sellable. If something is not right, tell us within 7 days of delivery and we will fix it.
- Faulty or damaged goods — full credit or free replacement. Photographs of the damage help us claim against the carrier and speed things up.
- Incorrectly supplied items — we arrange collection at our cost and credit or replace within 30 days.
- Unwanted stock — unopened cases in resaleable condition may be returned within 30 days by agreement; carriage at the buyer’s cost and a 15% restocking charge may apply.
- Personalised and bespoke items — non-returnable unless faulty.
To open a return, email sales@empiretimes.co with your order number.